True/False
Indicate whether the
statement is true or false.
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1.
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You can use an Internet service provider to send e-mail to any computer in the
world.
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2.
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Each Internet user is required to have a unique identification in the form of an
e-mail address, sign-in or log on credentials, and password.
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3.
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Currently, a limited range of 32 top-level domains are available.
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4.
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When an e-mail message first appears in the Inbox of Outlook, it is displayed in
red type.
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5.
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Outlook can synchronize with other devices such as a desktop computer or a cell
phone.
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6.
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When you delete messages from the Inbox folder, they are deleted
permanently.
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7.
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When you open Outlook, it sends a request to your mail server to check if you
have any messages waiting.
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8.
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You can use a distribution list to send the same message to a group.
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9.
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You cannot send an e-mail message to yourself.
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10.
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You can insert only one address in the To, Cc, and Bcc boxes of an e-mail
message.
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Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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11.
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Which service uses a cell phone or other mobile device to send and receive
written messages?
a. | E-mail | c. | VoIP | b. | Instant messaging | d. | Text messaging |
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12.
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ARPANET was established ____.
a. | to provide rules governing the transfer of data | b. | to regulate the use
of domain names | c. | as a testing ground for new networking technologies | d. | as a way to build
online communities of people who share common interests |
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13.
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Which of the following is not part of an e-mail address?
a. | User name | c. | @ symbol | b. | # symbol | d. | Domain name |
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14.
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Which part of an e-mail message should fully but briefly describe the purpose of
the message?
a. | Address | c. | Body | b. | Subject line | d. | Attachment |
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15.
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Which option would you use to respond to a message if you are sending it to
people other than those who sent the original message?
a. | Reply to Sender | c. | Forward | b. | Reply All | d. | Copy |
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16.
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Google’s Gmail, Hotmail, and Alta Vista are examples of ____.
a. | Web-based e-mail services | c. | social networking
sites | b. | message boards | d. | text messaging services |
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17.
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AutoArchive in Outlook saves the backup file with a(n) ____ extension.
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18.
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Which Outlook feature is used to set up appointments and meetings?
a. | Contacts | c. | Tasks | b. | Calendar | d. | Mail |
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19.
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A closed envelope icon next to a message in the Inbox indicates that it
____.
a. | is displayed in the Navigation pane | c. | has not been read
yet | b. | has been permanently deleted | d. | is ready to
send |
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20.
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The Outlook ____ stores names, e-mail addresses, phone numbers, and other
contact information.
a. | Address Book | c. | Mailing List | b. | Distribution List | d. | Navigation pane |
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21.
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If the primary addressee does not see that others are copied on the message, it
is a “____” copy.
a. | hidden | c. | screened | b. | private | d. | blind |
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22.
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The title of the message window contains ____.
a. | the sender’s e-mail address | c. | the subject
line | b. | the recipient’s e-mail address | d. | all of the
above |
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23.
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When you type a Web site address in an Outlook e-mail message, it is
____.
a. | bolded | c. | underlined | b. | italicized | d. | none of the
above |
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24.
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You can save an e-mail message as a(n)____.
a. | text file | c. | template | b. | HTML document | d. | any of the
above |
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25.
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Which of the following indicates that it is a reply message?
a. | The word Reply in the title | c. | The letter R on the envelope
icon | b. | The letters Re preceding text in the subject line | d. | A different color in the
title |
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26.
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An exclamation point on a message icon means that ____.
a. | it has not been read | c. | it contains a virus | b. | it is considered
high-priority | d. | it has an
attached file |
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27.
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If you are sending or copying an e-mail to more than one person, each e-mail
address should be separated by a(n) ____.
a. | colon | c. | comma | b. | semicolon | d. | plus sign |
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28.
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The Forwarding command in Outlook automatically redirects your mail to
____.
a. | another e-mail address | c. | the folder you designate | b. | your mobile
phone | d. | the Deleted Items
folder |
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FIGURE 25-1 
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29.
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To open the dialog box shown in Figure 25-1 above, click ____ on the menu bar,
point to New, and then click Folder.
a. | Create | c. | Open | b. | File | d. | Personal |
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FIGURE 25-2 
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30.
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In the e-mail address shown in Figure 25-2 above, which is the domain
code?
a. | dolores014 | c. | verizon | b. | @ | d. | .net |
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Case 25-1
Both at work and in her personal life, April uses many
different forms of electronic communication. Every day she uses the Internet to transmit and receive
information in a variety of ways.
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31.
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In the morning, April spends a few minutes posting personal journal entries to
her ____.
a. | VoIP | c. | chat room | b. | blog | d. | message board |
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32.
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Sometimes April uses a(n) ____ service to make phone calls with an Internet
connection instead of a regular telephone line.
a. | VoIP | c. | text messaging | b. | IM | d. | newsgroup |
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Case 25-2
Hunter uses Microsoft Office Outlook at work to manage his
e-mail. He gets a lot of messages, so he needs to spend time each day organizing them.
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33.
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In the Outlook window, Hunter uses the ____ to create mail folders for various
topics, special projects, and individuals.
a. | Navigation pne | c. | Inbox | b. | Reading pane | d. | Outbox |
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34.
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To search for a message, Hunter would click ____ on the menu bar, point to
Instant Search and then select Search All Mail Items.
a. | File | c. | Tools | b. | Preferences | d. | View |
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Matching
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Identify the letter of the choice that best
matches the phrase or definition.
a. | Software | b. | Receiver | c. | Channel | d. | Communication | e. | Protocols |
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35.
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Media that transports the message
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36.
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User agents
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37.
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Computer getting the message
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38.
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Rules for transferring data
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39.
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Information that is transferred
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