True/False
Indicate whether the
statement is true or false.
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1.
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Generally the communications media for teleconferencing is a telephone
line.
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2.
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In most instances, electronic communications use voice rather than text or
graphics.
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3.
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The most widely used one-to-one communication on the Internet is e-mail.
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4.
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Temporary Internet Files (TIF) increase the amount of time it takes for a
browser to load and display a Web site.
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5.
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You can attach any number of files to an e-mail message, regardless of the
size.
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6.
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Most e-mail users report that their biggest problem is spam.
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7.
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A worm is a type of virus that has to attach itself to other files in order to
spread.
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8.
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The best way to protect data on a computer is to effectively control
access.
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9.
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Instant messaging should be short and to the point.
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10.
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It is possible to add a hyperlink to a message rather than attaching a
file.
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Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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11.
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Which of the following was originally developed to facilitate the syndication of
news articles?
a. | Phishing | c. | RDF Summary | b. | Teleconferencing | d. | Google Docs |
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12.
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Which type of correspondence is possible with electronic communication?
a. | One to one | c. | Many to many | b. | One to many | d. | Any of the
above |
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13.
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____ is the process of selecting paths in a network along which to send network
traffic.
a. | Forwarding | c. | Tagging | b. | Routing | d. | Phishing |
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14.
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Which of the following allows people to use voice, full-motion video, and
interactive desktop sharing?
a. | Community building | c. | History tracking | b. | Collaborative communication | d. | Tagging |
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15.
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Google Docs is an example of what type of program?
a. | Anti-virus | c. | Online document sharing | b. | History
tracking | d. | Collaborative
communication |
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16.
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Which of the following is not a sort option for displaying the History
list in Internet Explorer?
a. | By Total Time | c. | By Site | b. | By Date | d. | By Most Visited |
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17.
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If you are having trouble configuring your e-mail account with Windows Mail, you
might consider using ____.
a. | the Network Repair Tool | c. | rich text format
(RTF) | b. | Windows Live Mail | d. | HTML formatting |
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18.
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A “bounced” e-mail refers to a message that ____.
a. | has an attachment | c. | gets returned because of delivery failure | b. | has a
virus | d. | is sent in rich text
format and gets garbled |
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19.
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Mistyping an e-mail address can cause the message to ____.
a. | fail to be delivered | c. | get caught in the spam filter | b. | spread a
virus | d. | get sorted into the
Junk folder |
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20.
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What is a paper trail?
a. | A written record created in the course of activities | b. | A message that gets
garbled during transmission | c. | An attachment that gets blocked by your e-mail
program | d. | Notification that an e-mail message was not delivered
properly |
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21.
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If the reply message is not applicable to other recipients, which is the best
response option?
a. | Reply | c. | Cc | b. | Reply All | d. | Bcc |
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22.
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Radio listeners believing that invaders from Mars were attacking the world is an
example of a(n) ____.
a. | hoax | c. | urban legend | b. | virus | d. | pyramid scheme |
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23.
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Which is an integrated security system that prevents unauthorized electronic
access to a network computer system while permitting outward communication?
a. | Firewall | c. | Antivirus software | b. | Electronic identification
cards | d. | Biometric security
measures |
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24.
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Encryption technologies can help keep ____ information secure.
a. | anti-virus | c. | teleconferencing | b. | instant messaging | d. | credit card |
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25.
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If a customer needs immediate assistance or has a complaint, then the reply
should be within ____.
a. | 5 minutes | c. | 5 to 10 hours | b. | 30 minutes to 3 hours | d. | 24 hours |
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26.
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What is the estimated yearly cost of spam for U.S. businesses?
a. | $20 thousand | c. | $20 billion | b. | $20 million | d. | $20 trillion |
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27.
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GlobalSign and VeriSign are commercial digital ID groups that can help you
____.
a. | encrypt an e-mail message | c. | prevent viruses | b. | control unsolicited
e-mail | d. | add hyperlinks to an
e-mail message |
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28.
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The Vmyths Web site can help people identify ____.
a. | pyramid schemes | c. | Trojan horses | b. | hoaxes | d. | worms |
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FIGURE 26-1 
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29.
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Figure 26-1 above shows an example of ____.
a. | encryption technology | c. | biometric security measures | b. | a
firewall | d. | virus
protection |
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FIGURE 26-2 
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30.
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The interface shown in Figure 26-2 above would be used for ____.
a. | teleconferencing | c. | sharing the content of blogs | b. | instant
messaging | d. | tagging |
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Case 26-1
Gilbert uses Windows Mail as his e-mail program. He has been
getting a lot of junk e-mail in his inbox and wants to take steps to help prevent the number of
unsolicited messages that he receives.
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31.
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The type of junk e-mail that Gilbert is receiving is called ____.
a. | fraud | c. | worm | b. | hoax | d. | spam |
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32.
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To display the Junk E-mail Options dialog box, Gilbert would click ____ on the
menu bar and then click Junk E-mail Options.
a. | File | c. | Internet | b. | Tools | d. | Filter |
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Case 26-2
Wanda has just been hired to work for a Web design company.
As part of her new employee training, her supervisor reviews the company’s list of guidelines
for the use of electronic communications.
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33.
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Wanda’s supervisor explains that she is expected to follow the rules of
____ when communicating through electronic media.
a. | netiquette | c. | tagging | b. | phishing | d. | filtering |
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34.
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Wanda learns that when the correspondence requires a paper trail, the best
communication method is ____.
a. | instant messaging | c. | cell phone | b. | teleconferencing | d. | e-mail |
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Matching
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Identify the letter of the choice that best
matches the phrase or definition.
a. | Phishing | b. | Pyramid
scheme | c. | Hoax | d. | Urban legend | e. | Trojan
horse |
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35.
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E-mail messages which are personal information scams.
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36.
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Stories which at one time could have been partially true.
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37.
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A virus that does something different from what it is expected to do.
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38.
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An attempt to deceive an audience into believing that something false is
real.
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39.
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An illicit business model where profits are based on the investor’s
ability to recruit other individuals.
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