True/False
Indicate whether the
statement is true or false.
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1.
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Theft of and damage to computer equipment is a serious problem that many
businesses and other organizations face.
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2.
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Data is a critical component of most businesses that is easily replaced.
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3.
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Backup data should be stored on site for easy access in case the primary system
becomes inaccessible.
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4.
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A separate thermostat can monitor the static electricity levels in a computer
room.
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5.
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If a computer suffers water damage, make sure you restore power as soon as
possible to help dry it out.
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6.
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Desktop computers are generally more expensive than notebook computers with
similar storage and processing capabilities.
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7.
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Hard disks are mechanical devices with moving parts, and inevitably wear
out.
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8.
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Paper jams are one of the more common printer problems.
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9.
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The hardware for your display consists of two elements: the monitor and the
video card.
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10.
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A common cause for connectivity problems is that the network adapters and switch
ports do not match.
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Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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11.
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Some companies use spyware to ____.
a. | trace stolen equipment | c. | designate a schedule for backing up data | b. | monitor employee
personal computer use | d. | sound
an alarm if equipment is moved |
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12.
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____ can occur when older systems are discarded and the data is not
deleted.
a. | Encryption | c. | Data theft | b. | Backup | d. | Viruses |
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13.
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The ____ process makes data unreadable unless or until it is decrypted.
a. | backup | c. | connectivity | b. | troubleshooting | d. | encryption |
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14.
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People who use remote software on stolen systems to connect to the
organization’s network and bypass the company’s security measures are called ____.
a. | firewalls | c. | spikers | b. | hackers | d. | bugs |
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15.
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To back up files, you should save them to ____.
a. | the main system | c. | an independent storage device | b. | the
organization’s network | d. | a notebook computer |
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16.
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Employees accessing company computers for personal use is considered
____.
a. | part of the job | c. | theft | b. | a relaxing break | d. | confidential |
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17.
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For optimal performance, the relative humidity of the computer room should be
above 20 percent and below ____.
a. | sea level | c. | the dew point | b. | the temperature | d. | 30 percent |
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18.
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What environmental factor should be considered when taking a cold notebook
computer from an air-conditioned office into an automobile on a sunny day?
a. | Humidity | c. | Power loss | b. | Magnetic fields | d. | Water damage |
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19.
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Data on a hard drive is stored in small ____ dots on the disk.
a. | water-proof | c. | removable | b. | magnetic | d. | battery-powered |
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20.
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Damaged cables can ____.
a. | prevent peripheral devices from communicating with the computer | c. | cause power
spikes | b. | cause a hard drive crash | d. | conduct static electricity |
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21.
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There are ____ basic types of UPS systems.
a. | two | c. | five | b. | four | d. | twelve |
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22.
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Which type of hardware issue would you evaluate using a boot disk?
a. | Printer problem | c. | Loss of network connectivity | b. | Display
problem | d. | Crashed hard
drive |
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23.
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If media is damaged by water, first ____.
a. | restart the computer | c. | dry it | b. | place it in an airtight plastic
bag | d. | any of the
above |
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24.
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What is the first step in trying to recover data from damaged media?
a. | Test the media to see how much damage has occurred. | b. | Turn the computer
on. | c. | Open the computer case to visually inspect it. | d. | Move the media to a
secure environment. |
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25.
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If the printed image is faded, this could indicate ____.
a. | the toner is low | c. | economy mode printing is turned on | b. | the print density is
set too low | d. | any of the
above |
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26.
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When a hardware device such as a printer or monitor does not work, it could be
___.
a. | a software problem | c. | a mechanical problem | b. | an electrical problem | d. | any of the
above |
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27.
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You would use the DOS ping command to test for which issue?
a. | Display problems | c. | Paper jams | b. | Connectivity | d. | Crashed hard
drive |
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28.
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What window do you use to execute a ping command?
a. | Accessories | c. | Command Prompt | b. | All Programs | d. | Test Connection |
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FIGURE 3-1 
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29.
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The device shown in Figure 3-1 above would be used for ____.
a. | backing up data | c. | preventing data loss due to power outages | b. | protecting against
power spikes | d. | monitoring the
humidity in a computer room |
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FIGURE 3-2 
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30.
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Figure 3-2 above shows ____.
a. | a video card problem | c. | the results of a ping command | b. | a driver giving
instructions to the operating system | d. | a loss of Internet connectivity |
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Case 3-1
Britton lives in a rural area that sometimes experiences
electrical power failure or fluctuations. He wants to safeguard his computer system against power
outages.
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31.
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To protect against power spikes, Britton would use a(n) ____.
a. | standby power system (SPS) | c. | surge
suppressor | b. | driver | d. | separate thermostat |
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32.
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Britton could install an uninterruptible power supply (UPS) to keep his computer
running for several ____ following a power outage.
a. | minutes | c. | hours | b. | days | d. | weeks |
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Case 3-2
Sylvia is the network administrator for the organization
where she works. One of her duties is to ensure the right balance of physical and environmental
conditions in the computer room.
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33.
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For optimal system reliability, Sylvia keeps the temperature in the computer
room between ____ degrees.
a. | 62 to 68 | c. | 78 to 85 | b. | 68 to 75 | d. | 85 to 92 |
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34.
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Sylvia had a tile floor installed in the computer room to help prevent
____.
a. | water damage | c. | humidity | b. | static electricity | d. | theft |
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Matching
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Identify the letter of the choice that best
matches the phrase or definition.
a. | Connectivity
problem | b. | Display problem | c. | Printer problem | d. | Crashed hard
drive | e. | Flash drive damage |
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35.
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Generally easy to fix.
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36.
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Commonly caused by the network provider’s system not working
properly.
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37.
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Can be caused by unsafe removal, dust, lint, sun exposure, shock, or
force.
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38.
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Often caused by incorrect, corrupted, or missing drivers.
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39.
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Generally caused by software corruption or hardware defects.
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