True/False
Indicate whether the
statement is true or false.
|
|
|
1.
|
The cost of maintenance determines whether a professional or you as the computer
user should perform the maintenance tasks.
|
|
|
2.
|
The most effective way to clean a printer is to spray it directly with an
aerosol.
|
|
|
3.
|
When opening a laser printer, do not touch anything shiny because it might be
hot or contain a charge.
|
|
|
4.
|
The hard drive can be compared to short-term memory and random access memory
(RAM) to long-term memory.
|
|
|
5.
|
Every system has a maximum amount of RAM that it can support.
|
|
|
6.
|
Windows utilities should be run only when you experience a problem.
|
|
|
7.
|
The defragmentation utility does not work with read-only disks, network, or
locked drives.
|
|
|
8.
|
Once a file has been deleted from the Recycle Bin, you can restore it by
right-clicking the Recycle Bin and then clicking Restore.
|
|
|
9.
|
If there is a power loss or the program is not properly closed, the temporary
files remain on the hard drive.
|
|
|
10.
|
You cannot use the Disk Cleanup utility to clean a computer that contains more
than one drive or partition.
|
Multiple Choice
Identify the
choice that best completes the statement or answers the question.
|
|
|
11.
|
Unorganized and unprotected cables can create ____.
a. | fragmented files | c. | exposed corona wires | b. | clogged ink jets | d. | safety hazards |
|
|
|
12.
|
If the peripheral devices are not communicating with the computer, what might
help?
a. | Adding computer memory | c. | Spraying compressed air | b. | A cable management
kit | d. | A 50-50 percent
solution of water and vinegar |
|
|
|
13.
|
One of the best ways to cut down on computer repair is ____.
a. | by using cable management kits | c. | through preventative
maintenance | b. | by purchasing an ergonomic keyboard | d. | to replace the power supply
regularly |
|
|
|
14.
|
You should clean a computer more frequently if it ____.
a. | has a wireless keyboard | c. | is an older
model | b. | is in a dusty environment | d. | is used every day |
|
|
|
15.
|
If you spill liquid onto the keyboard, the first step is to ____.
a. | spray it with compressed air | c. | turn off the
computer | b. | turn it upside down | d. | shake it to remove the liquid |
|
|
|
16.
|
A mouse with a ball is a(n) ____ mouse.
a. | wireless | c. | ergonomic | b. | mechanical | d. | laser |
|
|
|
17.
|
Wearing latex gloves can help protect your hands while ____.
a. | deleting cookies from the hard drive | c. | cleaning a
printer | b. | installing additional memory | d. | managing computer
cables |
|
|
|
18.
|
Data stored in RAM is ____.
a. | temporary | c. | inaccessible | b. | permanent | d. | damaged |
|
|
|
19.
|
Which of the following should be considered when selecting a keyboard?
a. | Design | c. | Comfort | b. | Performance | d. | All of the
above |
|
|
|
20.
|
You would most likely find a touchpad on ____.
a. | a laser printer | c. | a notebook computer | b. | the motherboard | d. | an ergonomic
keyboard |
|
|
|
21.
|
Disk ____ is one of the more time-consuming elements in a computer’s
performance.
a. | defragmentation | c. | cleanup | b. | seek time | d. | deletion |
|
|
|
22.
|
The option to defragment your hard drive is found in the ____ window.
a. | Control Panel | c. | System and Maintenance | b. | Disk Cleanup
Options | d. | Network and
Internet |
|
|
|
23.
|
Generally, you access the Recycle Bin through an icon located ____.
a. | on the desktop | c. | on the shortcut menu | b. | on the hard drive | d. | in the Properties dialog
box |
|
|
|
24.
|
What is displayed when you right-click the Recycle Bin icon and then click Empty
Recycle Bin?
a. | A list of delete files | c. | A shortcut menu | b. | The Recycle Bin Properties dialog
box | d. | A warning
box |
|
|
|
25.
|
____ normally exist only during the current session of the software
program.
a. | Cookies | c. | Fragmented files | b. | Temporary files | d. | all of the
above |
|
|
|
26.
|
Click the Start button, point to All Programs, click Accessories, click ____,
and then click Disk Cleanup to display the Disk Cleanup Options dialog box.
a. | OK | c. | System and Maintenance | b. | Control Panel | d. | System Tools |
|
|
|
27.
|
Primarily, cookies are used ____.
a. | to gather information about your surfing habits | c. | to free memory for other
programs | b. | to threaten your computer’s security | d. | for printing |
|
|
|
28.
|
Which of the following is a maintenance or repair that should be performed by a
computer professional?
a. | Replacing or adding additional RAM | c. | Defragmenting the hard
drive | b. | Cleaning an inkjet printer | d. | Emptying the Recycle Bin |
|
|
|
FIGURE 4-1 
|
|
|
29.
|
The blue sectors shown in Figure 4-1 above represent ____.
a. | a fragmented file | c. | the processing cycle | b. | a contiguous file | d. | adjacent
clusters |
|
|
|
FIGURE 4-2 
|
|
|
30.
|
Figure 4-2 above shows ____.
a. | corona wires | c. | how to maintain a laser printer | b. | RAM chips on a
motherboard | d. | cable
management |
|
|
|
Case 4-1
Sierra has owned her computer for almost two years and
decides to upgrade it so that she can increase her output and production.
|
|
|
31.
|
Which purchase would provide Sierra the best value for increasing overall
computer performance?
a. | A cable management kit | c. | Additional computer memory | b. | A
touchpad | d. | Corona
wires |
|
|
|
32.
|
If Sierra wants to move around as necessary and not be bound to her desk, she
should purchase ____.
a. | an ergonomic keyboard | c. | a touchpad | b. | a wireless keyboard | d. | RAM chips |
|
|
|
Case 4-2
Dane wants his computer to run faster and more efficiently,
so he establishes a regular maintenance schedule using the utilities that come with Microsoft
Windows.
|
|
|
33.
|
To delete temporary files and other files that are not needed, Dane would use
____.
a. | Disk Cleanup | c. | the defragmentation utility | b. | the Recycle
Bin | d. | the self-cleaning
mode |
|
|
|
34.
|
Dane can use the Delete Browsing History dialog box to delete ____.
a. | files from the Recycle Bin | c. | cookies | b. | fragmented
files | d. | system
properties |
|
Matching
|
|
|
Identify the letter of the choice that best
matches the phrase or definition.
a. | Computer | b. | Keyboard | c. | Mouse | d. | Inkjet
printer | e. | Laser printer |
|
|
|
35.
|
Clean using a cleaning cartridge.
|
|
|
36.
|
Clean using a brush and lint-free cloth.
|
|
|
37.
|
Clean every 3-6 months.
|
|
|
38.
|
Clean by removing cover and removing debris.
|
|
|
39.
|
Clean using compressed air.
|