Multiple Choice
Identify the
choice that best completes the statement or answers the question.
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1.
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Which of these types of documents is primarily intended to catch the eye of the
reader and promote an event?
a. | Online help system | c. | Brochure or flyer | b. | Email message | d. | Handout or training
aid |
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2.
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Complete information on a particular end-user topic is usually organized
together, in one document, organized in a ____ format.
a. | tutorial | c. | troubleshooting | b. | reference | d. | handout |
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3.
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Which of these types of documents is often used to describe the steps to install
a software package?
a. | Online help system | c. | Newsletter | b. | Web site | d. | User guide or
manual |
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4.
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A document that is organized as a step-by-step introduction to the features of a
computer program is called a ____ manual.
a. | reference | c. | tutorial | b. | technical | d. | troubleshooting |
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5.
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Experienced computer users who need information on advanced topics are likely to
need a ____.
a. | reference manual | c. | handout | b. | tutorial manual | d. | newsletter |
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6.
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Which of these forms of documentation often contains hyperlinks to related
topics?
a. | Online help systems | c. | Email messages | b. | Newsletters | d. | Troubleshooting
guides |
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7.
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Which of these answers is least descriptive of the information on a Web
page?
a. | Comprehensive | c. | Includes pointers to other information | b. | Short | d. | Well
organized |
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8.
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Documentation that describes the steps to perform a task or a checklist of steps
is ____.
a. | a troubleshooting guide | c. | a Web page | b. | procedural
documentation | d. | an email
message |
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9.
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“Technical writing should be concise and it should be informative.”
is an example of a ____.
a. | compound sentence | c. | simple sentence | b. | run-on sentence | d. | none of these |
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10.
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Which of these is not a characteristic of technical writing?
a. | Uses short, declarative sentences | b. | Describes a step-by-step
sequence | c. | Contains pointers to other information the user might need | d. | Concludes with the
most important point at the end of a section |
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11.
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A cross-reference or link to where a reader can find additional information
about a topic is called a(n) ____.
a. | serif | c. | acronym | b. | referent | d. | pointer |
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12.
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The intended audience of a document is generally described in the ____.
a. | introduction | c. | summary | b. | body | d. | any of these |
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13.
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Detailed steps for performing a task are generally described in which part of a
document?
a. | Introduction | c. | Summary | b. | Body | d. | Appendix |
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14.
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A reading level that is appropriate for most technical documentation is
____.
a. | fourth grade | c. | seventh grade | b. | tenth grade | d. | college level |
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15.
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What is the sequence of these steps in the technical writing process?
A)
Proofread the document.
B) Generate a list of ideas.
C) Arrange for an outside reviewer.
D)
Write a first draft.
a. | A, B, C, D | c. | D, B, A, C | b. | B, D, C, A | d. | B, A, D, C |
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16.
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A list of as many topics as a writer can think of that might be useful to a
reader is the result of ____.
a. | brainstorming | c. | plagiarizing | b. | proofreading | d. | organizing |
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17.
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During the development of a first draft, a technical writer is probably least
concerned with ____.
a. | topic sentences for paragraphs | c. | definitions of
terms | b. | transitions between paragraphs | d. | correct
spelling |
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18.
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When a sequence of facts or steps is described, technical writers try to avoid
which of these?
a. | Bulleted list | c. | Narrative passage | b. | Numbered list | d. | All of these |
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19.
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A writer who performs each procedure or technical step in a document and tests
each step with the hardware and software is doing a(n) ____ check.
a. | format consistency | c. | edit | b. | technical accuracy | d. | beta test |
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20.
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Which of these is least likely to be a purpose of proofreading the final draft
of a document?
a. | Check definitions of terms. | b. | Check for consistent capitalization and
punctuation. | c. | Check for page break problems. | d. | Check for extra spaces between words and
sentences. |
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21.
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Whether to use the form Plug-n-Play or Plug-and-Play in a document
would likely be specified in a ____.
a. | dictionary | c. | thesaurus | b. | glossary | d. | style sheet |
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22.
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The concept that similar items should be handled consistently throughout a
document is called ____.
a. | internal consistency | c. | technical accuracy | b. | parallel structure | d. | structural
integrity |
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23.
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When choosing alignment for a paragraph of text, the easiest to read is ____
text.
a. | left-aligned | c. | block-justified | b. | centered | d. | any of these |
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24.
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Fine lines that extend from the top and bottom of a font’s letters are
called ____.
a. | informal fonts | c. | sans serifs | b. | serifs | d. | specialty fonts |
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25.
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Under normal circumstances, the body of a document should be formatted in a ____
typeface.
a. | specialty | c. | serif | b. | script | d. | sans serif |
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26.
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The sentence “Larry will present a tutorial on Excel macros on Tuesday
next week.” is in ____ voice.
a. | active | c. | gender-neutral | b. | passive | d. | gender-biased |
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27.
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The sentence “Development of software is not a frequent user support
function.” is an example of ____.
a. | obfuscation | c. | nominalization | b. | unclear referent | d. | undefined
acronym |
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28.
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A series of letters that represent a phrase is called ____.
a. | a referent | c. | nominalization | b. | jargon | d. | an acronym |
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29.
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Incomplete coverage of a topic violates which of these four writing
criteria?
a. | Content | c. | Format | b. | Organization | d. | Mechanics |
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30.
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The content criterion of good technical documentation is primarily concerned
with which of these questions?
a. | Is the information accurate? | c. | Is the layout
consistent? | b. | Is the information easy to locate? | d. | Is the writing style
effective? |
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31.
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The sentence “I know I saw the information I need in this document, but
now I can’t find it.” violates which of these four general writing criteria?
a. | Content | c. | Format | b. | Organization | d. | Mechanics |
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32.
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A document with misspelled words violates which of these four general writing
criteria?
a. | Content | c. | Format | b. | Organization | d. | Mechanics |
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Completion
Complete each
statement.
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33.
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A(n) ____________________ is a highlighted word or phrase in a document that
points to additional information.
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34.
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A(n) ____________________ format is a document organized as a sequence of
step-by-step tasks a user performs to learn how to use the features of a software package.
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35.
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Words such as for example, therefore, next, and
finally provide ____________________ to help show a reader the relationship of one sentence to
another.
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36.
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To avoid wordiness, the chapter suggests using shorter words such as
________________ instead of utilize, usage, or utilization.
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37.
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A(n) ____________________ is a word formed from the initial letters of words in
a phrase; such as IBM for International Business Machines.
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38.
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__________________ is a criterion in a document evaluation checklist that asks
whether the layout of the information is consistent and helps guide the reader through the
document.
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39.
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__________________ is a criterion in a document evaluation checklist that asks
whether the information is easy to locate with identifiable transitions between topics.
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40.
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__________________ is a criterion in a document evaluation checklist that asks
whether the information is relevant, complete, and accurate.
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